GoHighLevel AI Voice Agent: A Paradigm Shift in Business
Most people don’t fathom how AI Voice agents will redefine the customer-business relationship. While entrepreneurs know of AI, and maybe even dabbled with ChatGPT, very few businesses employ AI to drive conversations and manage customer touchpoints. Most avoid the AI Voice agents because they see little to no value. Opening the customer touchpoints to an AI Voice agent is extremely valuable. Most don’t see the opportunity because they don’t experience the imagination. It is important to engage with an AI Voice agent because that is the only way to understand the magnitude of the tool. You can’t tell someone how powerful AI is; you must allow them to use the AI Voice agent for some time.
With a properly configured AI Voice agent, you can avoid the statement “AI can do a lot for your business” because you will not need to make that statement. A properly configured AI Voice agent doesn’t need additional instructions for the role play. It will understand that your business is only a prospect, and play the role of an employee from another business that offers, say, digital marketing and advertising. You can sit back and step away because an AI Voice agent will engage the other participants and respond to them in an understanding manner while you observe true engagement.
When potential customers engage with the GoHighLevel AI voice agent, they experience its human-like ability to converse with customers, answer questions, gather info, and prompt callers to book appointments or make purchases. This kind of experience earns a much better conversion rate than any kind of traditional sales pitch. Customers begin to envision implementing this in their own business, and skepticism transforms into curiosity.
Building Your GoHighLevel AI Voice Agent: Complete Configuration Process
To make voice agents on GoHighLevel, you need to log into your HighLevel account, go to the AI Agent section, and begin building one by selecting the “Create Custom Agent” option. Each voice agent has to have a unique name. This can be a name that represents the character or brand, or you can name your agent after one of your main staff members.
The choice of voice is one for the users to truly connect with their GoHighLevel AI voice agent. There is a selection of different accents from which users can choose, ranging from American, British, and plenty of others. You can filter voice selections by gender and even voice quality. There are also different voice audio samples provided so that users can select a voice that best fits their brand. In addition, many users have stated that the professional sounding interactions are created with higher quality voices in order to connect better with the audience.
After finishing the voice selection process, the GoHighLevel AI voice agent must have an initial greeting added. This message is used to set the tone of the interaction, and could be “Hi, I’m [Agent Name]. I’m the AI assistant at [Your Business Name]. I can now take actions as a custom voice AI agent for your business. Would you like a demo?”
Your business name gets automatically added with the custom values in order to personalize the conversation for the participants. The agent will also inquire about the caller’s company to customize and provide a more targeted interaction.
Advanced mode settings help you make the most out of your GoHighLevel AI voice agent. Here, you can customize the agent’s prompt with a demonstration prompt. Doing so enables role-play capabilities. Each prompt enables a different personality for the voice agent. Advanced mode allows you to customize the prompt so the voice agent can address what is most pertinent to a customer.
Within the setup of your GoHighLevel AI voice agent, you can streamline actions to manage what happens during and after a phone call. The voice agent can be configured to book an appointment, send an SMS, fill in contact fields with information the caller provides, and start a follow-up workflow. For example, after a call, if a customer hasn’t booked a demo with your company, you can create a workflow that sends them a text message after a set duration (like 10 minutes).
Enhanced Features and Improvements of Your GoHighLevel AI Voice Agent
Custom settings and features on the GoHighLevel AI voice agent can make a great difference with practical use. You can configure the system to capture and save details about the caller, such as their first and last name, their email, and any other relevant custom fields. You tell the AI what examples to use for these fields so that it can properly identify and store data when it comes to capturing details during conversations.
Through the use of system workflows, the GoHighLevel AI voice agent can do even more. For example, you could set it so that transcripts of the calls are sent to your email, and to the emails of your team members. This way, they can provide necessary documentation to the team without doing it manually. The system can do follow-up emails to all admins, certain team members, or other designated email addresses to facilitate follow-up.
Phone number assignment allows your GoHighLevel AI voice agent to be connected to real phone numbers in your HighLevel account. You can assign to your voice agent a number that you have purchased and that you can find in your settings. Numbers cost about $1.50 – $2 a month, and once the number is assigned to your voice agent, your customers will be able to call your AI agent whenever they need.
The Advanced Voice Settings allow you to tailor the performance of your AI voice agent. You can set the maximum call duration to 15 minutes so the agent can do detailed demonstrations and answer complicated questions. You can adjust the speed the AI agent talks and the speed the agent responds to the caller. A moderate response speed usually sound the most natural and allows the callers to process the information.
The final customization options are the voice temperature and volume. You can adjust the temperature to make the voice sound more robotic and to make the conversation less engaging. You can adjust the volume so the agent’s voice isn’t too soft or too loud. These subtle adjustments are what make the GoHighLevel AI voice agent go from a basic tool to an agent you can trust.
The most valuable option is the unlimited AI employee plan that allows unlimited AI access for a single $97 monthly payment. Starting companies usually take advantage of the pay-as-you-go option, and move to unlimited once the monthly usage surpasses $100. This flexible setup allows access to GoHighLevel AI voice agent technology regardless of the business stage.
